Do you have questions about our product, printing, delivery, orders…? Below you will find some answers to these in our Frequently Asked Questions.
How can I order this product?
You can simply order online or just send us an e-mail. Once you order is received, we will immediately plan everything in order to send you a digital proof quickly to enable fast production and delivery. You will then receive an order confirmation by e-mail. From then on, you will be able to follow the status of your order through our online customer platform.
How can I send my logo or artwork?
When you order online or send a request for a quote, your logo (text, artwork …) can be uploaded on our webshop or can be sent by e-mail. Preferably a vector-file in EPS, PDF or AI.
Will I receive a proof of print?
If you order with imprint, you will always receive a clear proof for approval. This free digital proof will be sent to you by e-mail.
What is the delivery leadtime?
The standard delivery leadtime is always mentionned in the article’s description in our webshop. Delivery is possible in Belgium, the Netherlands, Luxembourg, France, Germany, Denmark, United Kingdom, Finland, Ireland, Italy, Norway, Austria, Portugal, Slovakia, Slovenia, Spain, Sweden and Switzerland.
How can I settle my order and how will I receive my invoice?
You can pay through all known safe payment methods (by bank transfer, Bancontact, iDeal, Mastercard, Visa, PayPal, ...). The invoice will be sent by mail.
I still have some questions. What is the best way to contact you?
Contact us by phone on +32 53784418 / +31 858884087. Or send us an e-mail. We are looking forward to hearing from you!
